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Integrated Email Customer Service Tools Create Loyalty

Create Customers Loyal to Your Store

Customer service is the critical factor when choosing an online seller. Your MailCar Limited web store helps you deliver first class customer service and saves you time.

  • Database Driven, Searchable FAQ - Each page in your web store has a link to a searchable FAQ enabling customer self-service. You save valuable customer support time and allow your customers to answer their questions on the spot.
  • Ask Us a Question Form - Each product listing in your store has a link to an inquiry form. The built-in webmail client receives your customer questions along with links to the related product listing. Use automatically suggested responses to quickly respond to your customer requests.

Integrated Webmail Client Saves Customer Support Time

The familiar three-pane display shows all your mailboxes, the number of new and total messages in each box and the contents of any selected mailbox or message. You may flag or unflag important messages in red, mark messages as being read or unread, show messages by thread of conversation or sort by From, Date, Subject or Size.

Sophisticated three-stage email filters almost completely eliminate spam and trap viruses.

Never Lose an Important Customer Email

When you delete a message, it is only marked as deleted. You may still search and view deleted messages. You may perform a powerful search by mailbox, thread of dialogue, From, To, CC, BCC, Subject, Date range and search the full text of the message body.

Design Your Web Store Now - In about 20 minutes, create a web store maintained with all your eBay listings that automatically markets and promotes itself. No-Risk Pricing enables your web store to attain higher margins at reduced selling costs. No credit card required.

Automatically Suggested Responses Save You Time

You create entries in a knowledge base that can answer most customer inquiries. When you reply, use the suggest button which analyzes the inquiry contents and performs a statistical search of your knowledge base to present an ordered list of the most relevant replies. Select and send the best reply.

The customer address book automatically saves all your eBay and web store customer email addresses in a searchable database. You compose messages in plain text or use the built-in HTML editor. Spell check your response before sending it. Access your webmail account with Outlook, Outlook Express or other popular email clients.

Automatically Send a Self-Help Response

Over 80% of busineses do not acknowledge customer inquiries. But, an automatic acknowledgement is the perfect place to provide your customers with self-help and demonstrate your superior service.

When an incoming message is routed to a mailbox with automatic acknowledge enabled, a template driven response is immediately sent back. In all email messages you send, links in the footer give your customer access to:

  • FAQ - customer searches your self-help FAQ.
  • Opt-In and Opt-Out - customer manages his subscriber status.
  • Web Store - direct your customer to your web store.
  • Privacy Policy - customer views your trust building privacy policy we provide.

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